Privacy Policy

1. Introduction

Welcome to Always There Air! We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected].

When you visit our website https://alwaysthereairtx.com (the "Website"), call our phone number, fill out a form, or otherwise interact with us, we appreciate that you are trusting us with your personal information. We take your privacy very seriously.

In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. Please read this privacy policy carefully, as it will help you understand what we do with the information we collect.

2. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register on the Website, request a quote, schedule service, or otherwise contact us. The personal information we collect may include the following:

• Contact Information: Name, email address, phone number, and physical mailing/service address.
• Service Information: Details about your HVAC system, service requests, scheduling preferences, and property details necessary to provide service.
• Communication Records: Records of your communications with us, including phone calls, SMS messages, emails, and form submissions.
• Payment Information: When you make a payment, we collect payment information through secure third-party payment processors. We do not store full credit card numbers on our servers.
• Automatically Collected Information: When you visit our Website, our servers automatically log standard data including your IP address, browser type, device information, referring website, and pages visited.

3. How Do We Use Your Information?

We use personal information collected via our Website, phone calls, and SMS messages for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

1. To respond to inquiries and provide quotes for HVAC services.
2. To schedule, dispatch, and deliver HVAC services to you.
3. To send administrative information, including appointment confirmations and service reminders.
4. To send SMS notifications, alerts, and meeting reminders (with your consent).
5. To send marketing and promotional communications (only with your express opt-in consent).
6. To process payments and manage invoicing.
7. To improve our services, customer experience, and business operations.
8. To comply with legal obligations and respond to legal requests.
9. For other business purposes consistent with the relationship between you and Always There Air.

4. Will Your Information Be Shared With Anyone?

We may process or share your data that we hold based on the following legal basis:

1. Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
2. Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
3. Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
4. Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. SMS Messaging Program

Always There Air operates an SMS messaging program to communicate with customers and prospective customers who have opted in to receive text messages. This section describes the SMS program in detail.

Program Description

Our SMS program sends two types of messages:

• Transactional/Service Messages: Appointment confirmations, technician dispatch updates, service reminders, quote confirmations, invoice notifications, and customer support responses.
• Marketing/Promotional Messages: Seasonal HVAC maintenance reminders, special offers, discounts, and new service announcements (only sent to customers who provide express marketing consent).

How to Opt In

You may opt in to receive SMS messages from Always There Air by submitting a form on our Website, providing your phone number during a phone call, or by texting our business number directly. By opting in, you agree to receive recurring messages at the number provided. Consent is not a condition of purchase.

How to Opt Out

You can opt out of receiving SMS messages from Always There Air at any time by replying STOP to any message you receive from us. After replying STOP, you will receive one confirmation message and will not receive any further SMS messages from us.

How to Rejoin

If you have previously opted out and would like to resume receiving SMS messages, you may text START or UNSTOP to our business number, or you may opt in again by completing a form on our Website.

How to Get Help

For help with our SMS messaging program, reply HELP to any message, email [email protected], or call us at (817) 657-8409.

Message Frequency & Charges

Message frequency varies depending on your interactions with us. Message and data rates may apply, depending on your mobile carrier and plan. Always There Air does not charge for messages sent or received, but standard carrier rates may apply.

Carrier Liability Disclaimer

Mobile carriers including AT&T, T-Mobile, Verizon, and other carriers are not liable for delayed or undelivered messages.

6. Cookies and Similar Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information on your device when you visit our Website. Cookies help us improve site functionality, analyze site traffic, and personalize your experience. You may control your cookie preferences through your browser settings.

7. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

8. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

9. What Are Your Privacy Rights?

In some regions (such as the EEA, UK, and California), you have certain rights under applicable data protection laws. These may include the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to the processing of your personal information.
• Request restriction of processing.
• Data portability (if applicable).
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

11. Updates to This Privacy Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this notice. We encourage you to review this privacy notice frequently to stay informed of how we are protecting your information.

12. Contact Us